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Computer Medics of Springfield

Remote Access

*NEW* Live On-Line Help Desk Support Using Our Remote Control Software

Sometimes you just can't wait or it's not possible to squeeze an appointment into your busy schedule. With that thought in mind we have come out with our new "Remote Control Support" package.

If you would like service in this manner it will be necessary to contact us by telephone prior to connecting at 417-890-5499.

Once contacted we will  establish a remote control connection with you and a file will be put on your computer to establish the connection. Once the session ends the software will be automatically removed from your computer.

The technician will then be able to see and operate your computer almost the same as sitting in front of it.  You can see everything the technician is doing and can end the session instantly at any time by double-clicking on the Computer Medics icon in your system tray or right-clicking on the icon and selecting close from the popup menu.

This support is handled as a "Remote Per Incident" service.